If you forgot your password, just click the "forgot my password" button on the login screen. It will automatically set your password back and send you an email to create a new one.
You can reach our customer support via mail, as the number of support questions is really high. But we promise to answer your email within 24h.
There are several things that can help improve the rank of your profile in search results. The biggest factors are an active package, using meet'n'learn online payment for lessons and references from prior students.
Check in your settings if your location and your subjects are filled in in the correct way. We highly recommend you to use the subject that appear in the suggestion box when you start entering the subject name. Also check if there is a pin pointed on the map and on the correct location.
The ranking of the search results is recalculated with every single search!
You might receive requests for locations that are in a radius of 15km to your address, as those could still be in an acceptable travel distance by car or public transport for some. But the decision in the end is of course yours. Also check the location in your profile, if it’s picked correctly on the map. That might need to be adjusted as well. If the request was created with the option for Skype lessons, that will also lead to the city not being relevant for that request.
We are keen on the quality of profiles. The right profile picture will help you attract more students. You can find examples of valid profile pictures in the administration of your profile. Usually pictures that don't follow our instructions get disapproved.
A profile picture increases your chances of getting requests and finding new students. It is also one form of validation, that you are a real tutor who is serious about tutoring. It provides some security for us and for the students. Very importantly it helps keep meet'n'learn a high standard as an online platform.
Check your Junk- and Spam folders in your email inbox, sometimes those kind of emails end up there.
If that happens, just go to your settings on meet'n'learn and you will find the option to activate it again. This can happen due to software updates or if you deleted your cookies.
You’ll find an unsubscribe button at the bottom of every email from meet’n’learn.
You’ll find an unsubscribe button at the bottom of every email from meet’n’learn.
Yes! You can either set your capacity to full or even deactivate your profile, with the easy option to activate it later on again and have everything ready the way you left it.
Usually it depends on the quality of the answer. So it’s super important to craft a good message with intro - options - past experiences. Just writing your phone N° is never good or enough.
No. Due to data protection rights we don’t forward contact information from students and tutors to each other. You can easily ask for those with a message via meet’n’learn.
Just let the meet’n’learn customer support know and we’ll take care of that.
We are really sorry about that. If something like that escaped our filters and was published, just let the meet’n’learn customer support know and we’ll take care of that.
You will find options to ask for a reference in the conversation with that student on meet’n’learn as well as on your dashboard of meet’n’learn.
Go to settings -> privacy you can deactivate / activate your google visibility. Changes take usually 1-2 weeks. As it has to do with googles own algorithms, there is nothing we can do about it or accelerate that process.
Your data is safe with meet’n’learn and is not given to any third-parties.
After deletion of your profile and all of your files from our servers, it can take up to 2-4 weeks for google to realize that and take you out of their search results. As it has to do with googles own algorithms, there is nothing we can do about it or accelerate that process.
Go to settings -> privacy and you will be able to deactivate your profile. The changes will take google about 1-2 weeks to to realize and adjust their search results.
Go to settings -> privacy you can deactivate your profile. The changes will take google about 1-2 weeks to to realize and adjust their search results.
You can do payouts easily anytime from your dashboard. We are usually processing the payment within 1 working day.
No, you can choose any payment method of your liking or just agree to cash payments when meeting for tutoring lessons. With payments via meet'n'learn you get additional security in case of cancelled lessons and much more.
Your question is not here? Contact us!
If you forgot your password, just click the "forgot my password" button on the login screen. It will automatically set your password back and send you an email to create a new one.
You can reach our customer support via mail, as the number of support questions is really high. But we promise to answer your email within 24h.
We found that a lot of students who needed tutoring can also offer tutoring themselves in other lessons that they are good at. That’s why we thought we might ask if that’s the case with you :)
You checked the box “if tutor doesn’t answer, forward my request to other tutors” when sending the request. That way we make sure that you are successful with your search.
We believe that the best screening system is the students and parents out there. The ratings and references tutors collect throughout their time teaching is visible on their profiles and gives a good outlook on the tutors qualities. You can also see if a tutors profile is verified by the badges on their profile.
We are doing our best to keep active tutors on the platform, in order to secure a high response rate to your messages. But here is a tipp: Save time and effort and just create one open request. That way all relevant tutors in your area get contacted automatically and your chances of finding a tutor increase incredibly!
You checked the box “if tutor doesn’t answer, forward my request to other tutors” when sending the request. That way we make sure that you are successful with your search.
You’ll find an unsubscribe button at the bottom of every email from meet’n’learn.
Go to settings -> privacy and you will be able to delete your profile.
You can delete your request, which will result in your request not being on Google search results anymore. This may take up to 1-2 weeks due to Google's algorithms to update their results.
You can deactivate your request. Just log in to meet'n'learn and in your dashboard you see the option to deactivate each demand you created. That way new tutors won’t be able to contact you anymore.
Because we were not involved in the transaction process we can’t help you. But here are some tips: You can try to contact the tutor again. Leave a bad reference on their profile, that makes them reply usually. Next time use meet'n'learn payments and your money is protected from fraud.
Your question is not here? Contact us!
